Shipping policy
Shipping Policy
Thank you for shopping with GrillBob. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are usually processed within 1–3 business days after payment is received. Processing times may be longer during high-volume periods, holidays, product launches, or due to carrier delays.
Shipping Times
Estimated delivery times vary depending on the destination country, shipping method, carrier availability, and customs processing where applicable.
Typical delivery estimates are:
United States: 5–12 business days
United Kingdom: 5–12 business days
European Union: 6–14 business days
Canada, Australia, and other international destinations: 7–18 business days
These are estimated timeframes only and are not guaranteed.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before payment.
If a free shipping offer is available, it will be shown on the product page, cart, or checkout page.
Tracking
Once your order ships, you may receive a tracking number by email. Tracking updates may take several days to appear after the package is handed to the carrier.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges depending on your country. These fees are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Shipping Information
Customers are responsible for entering the correct shipping address at checkout. If an order is returned, delayed, or lost due to an incorrect or incomplete address, GrillBob is not responsible for the cost of reshipping or replacement unless required by applicable law.
Lost, Delayed, or Damaged Packages
If your order appears lost, delayed, or arrives damaged, contact us at support@grillbob.com with your order number. We will review the issue and work with you to find a solution.
Product Images and Packaging
Product images, packaging images, lifestyle photos, and promotional materials are for reference purposes. Packaging, accessories, logo placement, colors, finishes, and product presentation may vary slightly from images shown online.
Contact Information
Purple Movement LTD
Norton Field Farm, Unit 5
Ingatestone, Essex, CM4 0LN
United Kingdom
Website: https://grillbob.com
Email: support@grillbob.com
Business Hours:
Monday to Friday, 8:00 a.m. – 6:00 p.m. EST